Community Guidelines

Last updated: 26 May 2026

CitiTasker is a marketplace built on trust. These Community Guidelines describe the standards every Poster, Tasker, Agency, and Ambassador on the platform is expected to meet — to keep CitiTasker safe, professional, and useful for all Nigerians.

These guidelines work alongside our Terms of Service. Behaviour that violates them may result in warnings, account restrictions, or permanent removal from the platform.

1. Be respectful

Treat everyone on the platform as you would in person. Specifically:

• No abuse, harassment, or threats — toward other users, our support staff, or any third party
• No discrimination — we don't tolerate language or behaviour targeting someone's tribe, ethnicity, religion, gender, age, disability, sexual orientation, or any protected characteristic
• No bullying or shaming — including in reviews, messages, or public Q&A
• No sexual content or solicitation — the platform is not for sexual services, sexually explicit conversations, or romantic propositions to other users

We screen user-generated text in real time and at submission. Messages containing profanity, slurs, or platform-prohibited content will be blocked or flagged for review.

2. Communicate on the platform

Keep all conversations about a task on CitiTasker until the booking is confirmed and paid. This protects everyone — we have a record of what was agreed in case of a dispute, and our moderation systems can detect bad actors.

You may not:

• Share personal phone numbers, email addresses, social-media handles, WhatsApp / Telegram / Signal links, or physical addresses in pre-booking messages or public Q&A
• Pressure another user to communicate or transact off the platform to avoid fees
• Use coded language ("text me on the other app", "find me on the bird site") to circumvent these rules

Once a Tasker is booked and payment is held in escrow, exchanging direct contact details for the purpose of completing the task is permitted.

3. Be honest and accurate

• Profiles must be real — use your legal name during KYC, a recent photo of yourself, and skills you actually have
• Tasks must be genuine — don't post jobs you don't intend to hire for, or to harvest contacts
• Pricing must be transparent — Posters should state realistic budgets; Taskers must not quote a price knowing they will demand more later (use the proper top-up flow for scope changes)
• Reviews must reflect your actual experience — don't write or buy fake reviews, and don't pressure others to leave 5 stars

Submitting false information during KYC, identity verification, or a dispute is grounds for permanent suspension and may be reported to law enforcement.

4. Deliver what you agreed

For Taskers:

• Show up on time, do the work as scoped, and communicate clearly when changes are needed
• Use the top-up request flow for scope creep, not after-the-fact demands
• Treat customers' homes, belongings, and information with respect
• Maintain your verification status — let it lapse and you cannot bid

For Posters:

• Be ready when your Tasker arrives, with clear access and any necessary materials
• Confirm completion promptly so the Tasker is paid — escrow funds sit until you release them
• Use the dispute process if something genuinely went wrong; don't withhold payment as leverage

5. Pay through the platform

All work agreed on CitiTasker must be paid through CitiTasker's escrow. Off-platform payments:

• Remove the protections of escrow, dispute resolution, refunds, and review systems
• Cut off your access to subsequent reviews, ratings, and badges
• Are a violation of these guidelines

If a user pressures you to transact off-platform, report them via the support flow.

6. Reviews and reputation

Reviews are double-blind: both parties submit theirs before either is visible, so neither side is influenced by the other's rating.

You may not:

• Write reviews based on something other than the actual service experience
• Trade or buy reviews
• Retaliate against a fair review with personal attacks
• Submit reviews on accounts you control (yours, family members', sock puppets)

We can detect coordinated review activity and will reverse unjust reviews where evidence supports it.

7. Verification and trust

Becoming a verified Tasker requires:

• A confirmed phone number
• A complete profile
• A successful NIN or BVN identity check
• Optionally, face match and address verification for the trust badges

Verification cannot be bypassed, shared, or transferred. Your verified identity must match the person delivering the work. Selling, lending, or "managing" another person's verified Tasker account is grounds for permanent removal of both accounts.

Agencies must register the people delivering the work as team members and ensure each one passes individual KYC.

8. Safety expectations

For in-person tasks:

• Meet in safe, agreed locations — if you're uneasy about a meeting place, propose an alternative
• Don't share keys or property access beyond what the task requires
• Children and vulnerable adults must not be left alone with anyone working a task unless explicitly arranged and consented to
• Report unsafe behaviour immediately — including unexpected substances, weapons, intimidation, or refusal to leave

For remote tasks:

• Verify before paying — confirm work meets the agreed brief before releasing escrow
• Watch for scams — payment requests outside the platform, urgent demands to send funds via other channels, or accounts with no history pushing unusually attractive offers

Emergencies should be reported to local authorities first, then to safety@cititasker.com so we can act on the account.

9. Prohibited tasks

The following may never be posted, bid on, or completed via CitiTasker:

• Illegal goods or services (drugs, firearms, stolen property, counterfeit items, document forgery)
• Sexual services, escorting, or romantic companionship
• Tasks involving minors in any capacity not legally appropriate
• Surveillance of individuals without their consent
• Activities that infringe intellectual property (software piracy, ghost-writing for academic fraud, etc.)
• Work that would require a licence the worker doesn't hold (e.g., medical advice, legal practice, regulated electrical work without certification)
• Multi-level marketing recruitment, pyramid schemes, or "investment" pitches
• Politically partisan campaign work (canvassing, social-media boosting)
• Hate speech, harassment campaigns, or doxxing assistance

If you see a task that violates these rules, report it via the task page's report button.

10. Fraud and account integrity

We use automated and human review to detect:

• Duplicate identity attempts (same NIN, BVN, bank account, or device used by multiple supposedly separate users)
• Coordinated review or referral activity
• Withdrawal patterns inconsistent with the work performed
• Payment behaviour that triggers AML thresholds

Account restrictions resulting from these reviews can include withdrawal holds, bid restrictions, or full suspension. Some restrictions resolve automatically when the issue clears (e.g., identity re-verification); others require admin review.

11. Reporting

If you see content or behaviour that violates these guidelines:

• Tap the Report action on the task, message, review, or profile concerned
• Or email safety@cititasker.com with details

Reports are confidential. We do not reveal who reported what to the reported party.

12. Enforcement

When we determine a violation has occurred, we may:

• Warn — a record on your account; future incidents weighted accordingly
• Restrict — temporarily limit bidding, withdrawal, or messaging
• Suspend — pause your access pending investigation
• Terminate — permanently remove your account; serious violations may also involve forfeiture of wallet balances (other than refundable customer payments) and reporting to authorities

We aim to act proportionately. A first-time minor breach is treated differently from repeated or serious misconduct.

13. Appeals

If you believe an enforcement action was a mistake, you can appeal by emailing safety@cititasker.com within 30 days. Include your account email or phone, the action taken, and any context. We will review and respond within 10 business days.

14. Changes

These guidelines may change as the platform evolves and as we learn from real cases. For material changes, we'll notify you in-app and by email. Continued use of the platform after notice constitutes acceptance.

15. Contact

• General questions: support@cititasker.com
• Trust & Safety: safety@cititasker.com
• Emergencies: call local emergency services first, then notify us